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Shipping & Returns

Delivery

All orders are shipped from our studio in Stockholm with DHL. We ship worldwide (except for Russia and Iran). Products are normally shipped within the number of days shown in the product info. The expected delivery time for an order is set out in the order confirmation. All orders are carefully packed in a protective cardboard tube, shipped with tracking number and insurance. In the rare case of damage to an order during the freight we will replace it for you with a new one, without any additional cost.

For customer care, please reach out to us via our email tracking@peytil.com and we’ll get back to you as soon as we can, normally within one working day.

 

Shipping Cost

Shipping is calculated at checkout, here’s a few examples:

  • Shipping to Sweden is 89 SEK
  • Shipping to countries within the EU is 14 EURO
  • Shipping to Norway is 179 NOK
  • Shipping to the UK is 15 GBP
  • Shipping to the USA is 25 USD
  • Shipping to Australia is 35 AUD
 For orders above 100€ shipping is free within the EU.
For orders above 200€ shipping is free worldwide.

 

Returns and Exchanges

You may withdraw or exchange your order by notifying us via email (info@peytil.com) within 14 days from the day that you received your order. You will then receive a return shipping label that you can print and attach to the parcel.

 

Refund Policy

Please send us a withdrawal notification within 14 days from the day that you received your order. Include your name, the order number and a specification of which artworks the withdrawal relates to. You will then receive a return shipping label that you can attach to the parcel. Please return your order in good condition, and in its original packaging. We will pay the amount to be refunded within 30 days of the withdrawal notification. The refund will be paid with the same payment method that you have used to pay for the order. We will provide the shipping service but the return shipping cost will be deducted from the refund.

 

Exchange Policy

Please send us an exchange notification within 14 days from the day that you received your order. Include your name, the order number and a specification of which artworks the exchange relates to. You will then receive a return shipping label that you can attach to the parcel. If the exchange order has a different price then the original order the difference will be refunded or charged with the same payment method that you used to pay for the original order. The return shipping and the additional shipping of any replacement prints will be charged on the same payment method that was used to pay for the original order, unless otherwise agreed.
 

Tracking

We use tracked shipping methods only. A shipping notification email is sent out once the parcel has been dispatched from the studio in Stockholm. Through the link provided in the notification, you can follow your order during transit.